Dynamics 365 Field Service
Deliver service proactively
Prevent service calls by remotely detecting and resolving issues before they become a problem using Internet of Things (IoT) sensors.
Transform your business from a cost centre to a profit centre, moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.
Get a 360-degree view of customer assets, with combined capabilities across Dynamics 365 Supply Chain Management and Field Service, and define service-level agreements to help you meet—and exceed—expectations.
Provide predictable service that increases customer satisfaction while communicating proactively with customers through automated voice and text appointment reminders.
Schedule resources intelligently
Dispatch the right technician at the right time with the right experience using AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling.
Seamlessly triage calls and dispatch technicians by combining Field Service with Dynamics 365 Customer Service to ensure a unified workflow while reducing operational costs.
Better manage resource assignments by using a drag-and-drop scheduling board and interactive map to schedule the nearest and most available technicians.
Optimise technician resources with automatic scheduling that minimises travel time and maximises utilisation while responding to delays, cancellations, and urgent work.
Ensure a first-time fix
Give technicians access to in-context help using Dynamics 365 Guides and other mixed-reality tools that provide immersive, step-by-step procedures they can use while conducting maintenance.
Provide additional expertise to newer technicians through Dynamics 365 Remote Assist video calls, allowing more experienced technicians to consult in real time.
Continue to track all service activity, even when offline, including accessing work orders, customer data, and asset information.
Empower technicians in the field to manage work orders and appointment schedules, access turn-by-turn directions and customer data, and capture photos, videos, and voice notes with the mobile app.
Let bots help technicians locate customer and product information using Guides in the field.